The thickness of your sock can vary the fitting of your shoes up to a half size. If you are trying them on with a business sock but intend to wear a padded sock or explorer style sock with them then you may need to increase the size by a half size.

The larger the fitting of the shoe at the toes or the forefoot generally the more comfortable the shoe, however this will affect the aesthetics of the shoe.

When considering a bike shoe for instance you want them to be firmer fitting and shorter in the toe box as they will be more efficient at transferring power. Where as if you are looking for a shoe for business then an elongated toe wont effect the performance of the shoe.

Right of withdrawal

If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the Products and get a refund,

This is a right of withdrawal that you can exercise without penalty and without giving any reason.

Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.

Legal guarantee for faulty goods

In addition to the above, we recognize the statutory 1-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is “faulty” if received damaged or where a manufacturing or material fault occurs within 1 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.

Make sure to closely follow our comprehensive fitting guide and check the dimensions of what you are ordering when deciding what size to order.

You may return the products to us, due to we have some warehouses in some counties, so you can contact us to get the return address. Please note that you have to pay the return cost like postcode fees.

You need to provide the tracking number to us once you ship out the package, we will refund you within 3 -5 business days. Please note that we only refund the product value, the shipping cost is consumable, so it’s not included.

Look at our return policy above for more information.

Cancellation of orders can be made within 12 hours of order confirmation online. Once this time has passed most likely we will have started work on your new shoes so unfortunately we won’t be able to refund your purchase.

With our custom made footwear we require a 50% deposit before work is commenced, this is non-refundable.

Because we offer standard sizes only, so please have a look at the standard sizes in our online shop and take note of the sizing chart to see if they will fit your feet. We currently can NOT tailor make a pair of shoes to suit your exact specifications.

Each pair of shoes has fur inside and has a wide toe cap. But we still strongly recommend you to get in touch with us before you purchase the shoes. It is important that the style of shoe that is worn doesn’t have seams or stitching across the bunion. We would be happy to discuss any options with you.

Not a problem at all! Even our standard sized shoes are able to be ordered in split sizes, but please contact us first so that we can prepare the shoes for you.

We don’t recommend you to try those heated shoes. Because the shoes heats with the insole, the orthotics will prevent the heating function.

• Always look after your heel and make sure you have the top piece repaired before you wear into the leather stacked portion. Depending on how you wear your shoes, this may be every 6 months.
• Regularly condition your shoes with a good quality leather conditioner/cream. If you wear your shoes approximately three days a week this should be every 2-3 weeks. This keeps the leather supple and prevents it from drying out and cracking. This is especially important if we have used vegetable-tanned leather for your shoes. It can also help weather-proof your shoes. The most important areas to be aware of are at the toe of the shoe and towards your metatarsals where the most pressure will be during wear but overall conditioning is beneficial.
• If your shoes ever become wet, let them dry out naturally and completely (usually between 48-72 hours unless completely drenched). Only once they are completely dry should you then recondition them to make sure you are not trapping moisture inside the shoe and creating a mould-issue. Or you can plug in the shoes to charge, the electric circuit will heat on 60°C to dry the shoes.
• If the shoes is infrequently used, we advise you to re-charge the shoes and make it heating till the battery dead, then recharge it again to keep the battery being activated.
• If you find that you sweat regularly or have a hot foot you might consider putting a sweat absorbing powder in your shoes after wear.

Firstly don’t worry, we should be able to repair them. Simply stop wearing them; Use the controller to check if the heated circuit was damaged or not.

Keep them out of wet weather and bring them in or take some pictures and send them to us so we can run you through the options for repair. In future however it is best to keep an eye on the soles of your shoes and have them repaired before it gets to the hole stage.

If you happen to suffer from a hot foot whilst wearing shoes, firstly don’t worry, the shoes has a self-drying function to dry the inside of shoes when the shoes is plugged in.

You should also alternate your shoes each day to allow each one to dry out completely and potentially use a powder after wear to absorb the moisture inside the shoe to maintain them as best as possible.

Exchange rates vary but there are a number of online conversion tools available. Google will give you a rough idea by typing your query  on Google search.

We will process the payment in USD$ so the exchange rate will be determined by your bank provider at the time of this transaction.

Each products sold on HMSPACES.COM doesn’t contain tax. No tax included in the listed prices.

You may need to pay the import tariff if the item is locked at your country custom.

Payment can be made on our website with Paypal and Credit card. We also accept cheque, cash and direct transfer, contact us to organise this as a payment method and payment will need to clear before the order can be confirmed.

The best way to work out postage is to select the item you’re after in the appropriate quantity and ‘add it to the cart’. Then enter your shipping details (country and postcode) and it will automatically calculate the postage amount for you.

We certainly do. Depending on the size and quantity of the items in your cart international shipping will be calculated on checkout.

We take no responsibility for import taxes that may apply on entry into your country.

In general, we will declare the value of your items in a low price ($30 per each good) to avoid the import tariff, but this action is not 100% feasible. In case the items are snap-checked by your country custom, you need to pay the taxes(It will be not expensive due to it’s calculated on the low declare value).

If you are unsure about this please check with your local customs office before placing your order. Generally speaking though all our items are generally very easy to ship.

In general, we need to 1 day to handle up the preparation work for your order, and the shipping time may take about 5 – 7 business days. The specific time will be shorter or longer depending on your shipping address.

The delivery time may be extended 3 – 5 business day if you order the shoes in busy season or holidays.

Sure! Leave a note when you place an order and we’ll get in touch. Or better yet, email/phone us first and we’ll chat about the different shipping options and their costs.

If you need your purchase by a certain date then check with us first to make sure we can do that.

We will supply you with a tracking number via the email address you provide for you to track the delivery once the courier picks up your package.

We use DHL express for primary delivery company and sometimes UPS, FEDEX, SINGAPORE POST and CHINA POST if you have a need.

All of our parcels are registered with the agent express company called 4PX. We need to talk with them and would have to make an investigation into the claim and see what can be done.

By limited by the delivery company, we would have to be closed each year holidays like Spring Festival. If you have a query about delivery/dispatch times of a specific order, please contact us to check on its status and likely delivery time.